Terms and Conditions

Terms and Conditions

GENERAL

 

This web site is owned and operated by Chas Newens Marine Co Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the contact page or use the details below.

 

Our Contact details:

Chas Newens Marine Co Ltd

The Boathouse

Embankment

Putney

London

SW15 1LB

 

Phone: 020 8788 4587

Fax: 020 8780 2339

Email: hire@chastheboat.co.uk

 

Company number: 1475402

VAT Number: 317 8891 20

Registered in England and Wales

 

COURSE BOOKING, DEPOSIT & PAYMENT

 

The posting of a signed application to Chas Newens Marine Co Ltd. or a telephone, email online or a booking made in person followed by a verbal acceptance, or an acceptance letter or email sent by Chas Newens Marine Co Ltd. forms the basis of a contract.

Bookings will only be accepted when accompanied by the appropriate deposit. The deposits for our courses are listed below. PLEASE NOTE: Deposits are non-refundable should you cancel your place with less than 14 days notice.

 

Full payment must be made before the course commences. If full payment is not made then Chas Newens Marine Co Ltd reserves the right to re sell your place. Courses booked within one week of the start date must pay the full fee at the time of booking.

 

Cheques

 

Cheques should be made payable to Chas Newens Marine Co Ltd. and posted to Chas Newens Marine Co Ltd, The Boathouse, Embankment, London, SW15 1LB please write on the back of your cheque your name, the course(s) you have booked and the start date of the course(s).

 

Credit and Debit Cards

 

Credit and Debit Cards can be taken over the phone or online, we accept the following cards

        Visa Debit/Delta

        Visa Electron

        Visa

         Master Card

         Maestro/Solo

 

Bank Transfer

 

Bank transfer to Chas Newens Marine Co Ltd. Lloyds TSB, Sort Code 30-92-38 Account Number 00121206

 

International customers often find it is cheaper to use a credit card over the phone and pay the 2.5% handling fee than it is to pay international money transfer fees.

 

Cash

 

Cash can be taken at our office in Putney, London but only in person; do not send us cash through the post.

 

 

CANCELLATIONS

 

In the event of a cancellation by the student up to one calendar week before the course start date then only the deposit shall be forfeited. In the event of a cancellation after this date the student shall be liable for the full course fees in all cases.

 

Students who receive a bulk buy, package or any other discount and then cancel part of their package will loose the benefit of any discount before any refunds are made.

 

Enrolling on a course you do not have the necessary pre-requisites for will not vary these cancellation terms.

 

Chas Newens Marine Co Ltd reserves the right to cancel any booking at any time, in the unlikely event of this happening we will offer a full refund of course fees. We will not be liable for any other cost that you have incurred.


MEDICAL AND SAFETY

 

You must be in good physical health at the start of your course (if in doubt consult your GP).

The decision as to whether to participate in any of our activities lies with the participant. By enrolling on any of our courses you accept that there is a risk involved with water sports and the other activities we run. It is your responsibility to decide if you are fit and healthy enough to start or continue any activity.

 

You must inform your instructor or skipper if you are taking any form of medication. On matters of safety the decision of your instructor is final.

 

You must be able to swim a minimum of 50m for all practical.


CHANGES TO PROGRAMME

 

Chas Newens Marine Co Ltd reserves the right to make changes to the advertised programme or craft at short notice.


CERTIFICATION

 

We provide all the necessary coaching but as with all training courses and exams we cannot guarantee you pass. The decision of your Instructor or Assessor is final.

 

Certification is included for most courses however the following exam/license fees apply

 

SRC or DSC Exam
 

ICC

£30.00 payable to the RYA

£40.00 payable to the RYA

 

(Please note these prices are correct at time the time of updating-February 2011)

 

If you lose a certificate issued by us then we can replace it. The following charges apply.

  • RYA Navigation Certificates - £20 + VAT per certificate
  • Other RYA Certificates - £15 + VAT per certificate


CONDUCT

 

Students agree to the craft and accommodation allocated to them.

 

Chas Newens Marine Co Ltd. reserves the right to terminate your course at any time if your behaviour is unacceptable. In this instance we have no obligation to pay for any return travel costs or refund any monies paid to us.

 

All RYA and MCA courses are taught in the English Language. Instructor and Certificate of Competence Candidates will be required to deliver briefings in English as part of their course.

Chas Newens Marine Co Ltd. is not responsible for any loss or damage to your personal possessions while you are with us.

 

We reserve the right to vary these terms.

 

MINIMUM AGE

 

A parent or legal guardian must sign a consent form for all under sixteenís on courses.

 

WHAT IS INCLUDED

 

A lifejacket or buoyancy aid is provided for every student on a practical course.

 

Foul weather waterproofs or wetsuits are available if you havenít got any.


OWN BOAT TUITION

 

For own boat tuition and boat delivery you must ensure your craft is fully insured and you have informed your insurance company that an instructor will be on board.

 

During Own Boat tuition the owner will remain the skipper. The Instructorís decision to stay ashore or head for a safe port is final when involving matters of safety.

 

The owner must provide meals for the instructor as well as cover all mooring, fuel and general boat expenses. The owner is also expected to pay the instructorís return travel expenses from the Putney to the boat.

 

Chas Newens Marine Co Ltd. reserves the right to cancel an own boat tuition course at any time without refund if they, their staff or agents consider the boat to be unfit or un-seaworthy. Owners must ensure that their craft is equipped with all the appropriate equipment for safe navigation and passage.


COMPLAINTS

 

In the unlikely event that you are unhappy with any part of your course or dealings with us we do need to know. In the first instance tell your instructor or any member of staff as most problems can be resolved while you are on the course. If they can not resolve the problem then you are advised to contact the office and inform the Principal or Chief Instructor, their contact numbers are available on all of the boats.

 

If the matter is still not resolved then we ask you write to "The Director" at the company head quarters in Putney within one week of your course ending. Your letter will need to explain what the problem was, who you made aware of the problem, what was done or not done and what you would like done now. Please mark this letter "private and confidential".

 

If you not satisfied with our response then you may of course contact the RYA.

 

PERSONAL DATA


By making an enquiry with us, or buying any goods or service from us you agree to us holding your information on electronic and/or paper file and to us contacting you with future offers, news and product information. You may at any time inform us by email or in writing that you no longer want to hear from us. Chas Newens Marine Co Ltd will never share your details with anyone else, (unless required to do so by law or by best practice).